• Trying to upload an image to a product page results in the image disappearing or being replaced with the placeholder image.

Steps to reproduce

  • Upload image via uploader or drag and drop
  • Tag image as base, small, thumbnail
  • Save product page


  • Image disappears


We have found this issues to be caused by a previous version of the image becoming unlinked from the product but remaining in the associated media folder.  You can get around the issue by;

  • renaming the image and uploading again
  • removing unassociated images to products in the media folder with this useful tool