Responsive website design is complex. There are many factors that effect the layout of a page including the breakpoints, the browsers, the content of the page and much more.
Before reporting a ticket when items are not looking as they should try these steps.
- Clear your browser cache (Instructions for all browsers)
- Try to view the site in incognito or private mode, this ensures any ad blockers or extensions are not used.
- Try visiting the page on a different computer
- If you have made some recent changes to your site, try reverting the change and see if the problem persists.
- Clear your CMS cache ie Magento Cache or WP Rocket Cache
If none of these work for you then please send us a ticket with a screenshot and details of your browser and operating system.