Responsive website design is complex. There are many factors that effect the layout of a page including the breakpoints, the browsers, the content of the page and much more.


Before reporting a ticket when items are not looking as they should try these steps.


  1. Clear your browser cache (Instructions for all browsers)
  2. Try to view the site in incognito or private mode, this ensures any ad blockers or extensions are not used.
  3.  Try visiting the page on a different computer
  4. If you have made some recent changes to your site, try reverting the change and see if the problem persists.
  5. Clear your CMS cache ie Magento Cache or WP Rocket Cache


If none of these work for you then please send us a ticket with a screenshot and details of your browser and operating system.