Typical Issues

  • Payments being declined
  • Card type not accepted


Support Ticket Requirements


Please include in you support request:


  • Customer name?
  • What was the card type?
  • What was the product(s) on the order?
  • What was the amount?
  • What was the delivery and billing postcode
  • When logging into your payment gateway dashboard what does it say the reason for the declination/error was?