The majority of Magento issues are usually caused by an invalid cache or the need for re-indexing. If you are experiencing any problems with how things work or display on a screen in Magento then the first step is to clear your cache and re-index your data.

When making certain changes to Magento in can invalidate your cache.

There are two ways to clear the cache in Magento:

Through the Magento Admin Panel:

  1. Log in to your Admin Panel account
  2. Go to the System -> Cache Management section
  3. Click on the Flush Magento Cache button

Using SSH/FTP or the cPanel File Manager

Delete the contents of the var/cache/ folder using the following SSH command:

rm -rf var/cache/*


Delete the folder var/cache/ through your FTP client or using the cPanel File Manager.